At Halvionics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and straightforward return and refund process. Please review our policy below:

1. Return Policy

If you wish to return a product, please contact us at [email protected] within 1-3 days of receiving your order. We will guide you through the return process. To be eligible for a return, the product must be:

• Unused and in its original condition.
• In its original packaging with all tags intact.

Please Note: We do not accept returns for products that have been damaged or altered after delivery.

2. Refund Policy

Once we receive the returned product and verify its condition, we will process a full refund. The refund will be issued in the same amount as the purchase price and will be made via Cash on Delivery at the time of your return.

Refunds will be processed within 1-3 days of receiving the returned product. You will be notified by email once your refund has been processed.

3. Damaged or Defective Products

In the case that the product you received is damaged or defective, please contact us immediately at [email protected]. We will arrange for a return and either issue a refund or send a replacement based on your preference. We will cover the cost of return shipping for defective or damaged products.

4. Non-Returnable Products

The following items are non-returnable and non-refundable:

• Products that have been used or damaged after delivery.
• Products not in their original condition or packaging.

5. Return Shipping Costs

For returns not related to a defective or damaged product, the customer will be responsible for the return shipping costs. We recommend using a trackable shipping service for returns.

6. Contact Us

If you have any questions about our return and refund policy or need assistance, please contact us at [email protected].